We want to make you feel as comfortable as possible from purchasing from us, that is why we have created an easy to follow returns policy so you are not greeted with surprised costs.
Cancel an Order
We understand that sometimes you purchase an item and later change your mind, this is fine, as long as the goods have not been dispatched, you can cancel your order for a full refund. Please get in touch as soon as you realised you have made a mistake so we can cancel your order and offer you a full refund.
If your items have already been dispatched please get in touch with us with us so we can advise the couriers not to deliver. If the couriers do attempt to deliver please reject the items on the door and do not accept them. Please note that there is a £10 charge for rejected unwanted items which will be deducted from your full refund.
Wrongly ordered/unwanted Items
If you have ordered the wrong item or you are unhappy with your purchase for whatever reason we can accept a return within 30 calendar days based on the fact that the goods are returned in reasonable condition. Please get in touch with us should you wish to request a return.
You can either return the goods back to the distribution depot, in which case you will be responsible for the costs and any damages which may happen or we can collect the items from you for a fee, which will be deducted from your refund.
The following products cannot be returned if they have been used without protection (durable and sweat resistant covers as an example) for Health and Safety (Hygiene) reasons:
- Futon mattresses
Pillows cannot be returned due to hygiene reasons
You will be responsible for ensuring goods are returned in a satisfactory quality this including packaging the goods to ensure they are safe during transit. We can advise on how to package the goods however cannot provide packaging for hard goods such as beds.
Unwanted products that have been assembled during the time in your possession cannot be returned under the use of our couriers and only contain a standard 14 day return period. Assembled products must be returned in good condition and extra care must be taken to ensure the structure is not weakened, scratched, dented, damaged if you wish to return the product.
We reserve the right to withhold all or part of your refund if unwanted returned goods are not returned in a reasonable condition at your fault (if care in packaging is taken and our couriers damage the return in transit for example, you will not be held responsible at all).Collections take place between 8AM and 8PM and can provide an approximate time on the day of collection. While we use every effort possible to ensure that your collection is carried out on your selected day of choice, we are unable to guarantee this.
Order arrived with a defect or has become defective
If in the unlikely event your goods are delivered with damaged please report them to us as soon as possible by visiting our contact page. We will then require photographic evidence of the damage. Upon receiving this we will either replace the damaged part or item. Alternatively we will collect free of charge and provide a full refund.
If upon receiving your delivery you notice that the goods are damaged, please reject the goods and sign them as damaged. Please let us know that you have done this so we can issue a prompt replacement or refund. If you see that the packaging is damaged however believe the product is fine please accept the goods and sign as damaged as this will help speed the process up should there be any damage once you have had chance to assemble or use the item. If you later find damage please let us know so we can correct this for you.