We want to give you the best service possible from us. This page has been set up to answer most of our shoppers questions however for peace of mind, we are on hand to help explain any more questions you may have.
- How do you place an order?
- Have a promotional/discount code?
- Need to make a change to your order?
- Where do we deliver?
- How much does delivery cost?
- How long will delivery take?
- Can I choose a delivery date?
- Do you deliver on weekends?
- Delivery with time slots?
- What happens if you are not in?
- Inspecting your order
How do you place an order?
Order online! - When you place an order online, you will find it safe, easy and fast. You can make changes and review what you have entered nearly every step of the way and you can do this anytime, 24 hours a day, 7 days a week.
If you prefer to place your order over the phone you can call us on 0330 122 7502. We can then either take your payment details over the phone or can email you the invoice to make payment later.
Have a promotional/discount code?
Should you receive a promotional code from us or any of our online partners, be sure to enter it during checkout in order to take advantage of the discount that is being offered. Discounts cannot be applied retrospectively to a purchase so don't forget to use it when in the checkout. Please contact us if you have any questions or need assistance when using this feature. (Please note, many promotional codes and coupons are time limited and limited to one per purchase).
Need to make a change to your order?
If you would like to change any of the details of your order you must contact us via email us as soon as possible after placing your order and let us know the details you would like to change.
You can change the details of your order with regards to the items you would like and the address you would like it delivered to up until the point we dispatch your order for delivery. Please note that if you delay in notifying us of these changes we may not be able to make them and it could cause delays to your delivery.
Where do we deliver?
We deliver to all UK mainland addresses however we cannot deliver to Eire, Northern Ireland, Jersey, Guernsey, Isle of Man, Isle of Wight, Isle Of Scilly’s, Shetland, Outer Hebrides or the Orkneys.
How much does delivery cost?
Standard delivery is completely free on all orders and there is no minimum spend
How long will delivery take?
Unfortunately couriers are experiencing delays due to COVID-19 and excessive orders are affecting their systems. Therefore, next day deliveries are currently unavailable.
All our items are listed with an 'availability' scale. Most of our items are available on a 'Next working day' scale.
Next working day product are items shipped directly from our stock or our manufacturers stock for immediate delivery. You can expect delivery the next working day after you placed an order for England & Wales. Other locations will between 3 - 5 working days.
Orders placed before 12pm on a working day will be delivered the following working day. After 12pm, the order will be dispatched the day after for the following working day.
We endeavour to keep you notified at all times regarding your delivery. This is why we have partnered up with Aftership to notify you at each step of the delivery process.
Can I choose a delivery date?
Yes! You can select a date during check out for when delivery can take place. Please note that if you select Saturday you will need to ensure that you have selected Saturday delivery option
Do you deliver on weekends?
During the checkout stage you will be able to select Saturday delivery if this is available in your area for an additional charge. Sunday delivery is not yet available.
Delivery with time slots?
Unfortunately we are unable to offer exact time slots. Deliveries take place at any time between 8.00am and 8.00pm. We will however notify you on the day of delivery with an estimated time slot if this information is available from the courier
What happens if you are not in?
If for any reason you are not available to take the delivery, don't panic, as the carrier will leave a card saying they have attempted delivery which will have a telephone number or email address which you can contact to rearrange the delivery.
Inspecting your order
Please ensure that you or your appointed person inspects the delivered item(s) and sign a delivery note to say that the item(s) are in 'as expected' condition. No insurance claims can be made against us for item(s) that have been signed for. A redelivery charge will apply for items that are rejected by the recipient, except in the circumstance where items were damaged before delivery. We must be notified of any and all damages by email within 2 working days of the receipt of delivery.
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All of our items and goods are made and manufactured in the UK
You may ask why is this important?
The reasons for this are
- We can keep an eye on the quality of the goods we dispatch
- Ensure that all goods comply with UK fire safety laws
- Higher standards to ensure it complies with UK and EU regulations
- Provides work for UK citizens
- Helps the economy grow
- Environmentally friendly
- Always in stock
If you want to discuss or have any questions then please feel free to call one of our team on 0330 122 7502 or click here to get in touch.
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